If your HUB is offline on the platform it may have been unplugged. You will not be able to view real-time data until the HUB has power.
- The first step is to check if the Hub is still connected to a power source. If the Hub is physically unplugged please plug it back in.
- Any data received from the pours will be stored locally on the NODES, and once the Hub has regained power and is connected to the network, the data will offload onto the platform.
- Once you plug the Hub back in the led light will start flashing as it tries to establish an internet connection. Once this turns to a stable green light you know your hub is back online.
If you have any questions or need any help please contact the converge support team at firstname.lastname@example.org or on +44 20 3808 3115.