Covid-19 - FAQs for customers
Platform
- How do I get a new link to set up my account?
- How do I create a new user on the platform?
- How do concrete strength predictions work?
- My phone is connected to the device but the measurement is not updated. What can I do?
- The app isn't uploading the measurements I've captured, what should I do?
- Why do I need to accept location permissions? (Android)
Mesh System
- What should I do about a damaged or faulty sensor?
- How to troubleshoot a Repeater?
- How to troubleshoot the Hub?
- Why does the Node not have a Low Battery Alarm Light Pattern?
- Where should I place my sensors in the concrete for best results?
- How to Return Hardware to us?