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FAQ's

Answers to commonly asked questions and issues

Covid-19 - FAQs for customers

  • How can I contact support?
  • Who can I contact if I need extra hardware or hardware replacement?
  • Will I be able to receive my order and deliveries on time?

Platform

  • How do I get a new link to set up my account?
  • How do I create a new user on the platform?
  • How do concrete strength predictions work?
  • My phone is connected to the device but the measurement is not updated. What can I do?
  • The app isn't uploading the measurements I've captured, what should I do?
  • Why do I need to accept location permissions? (Android)

Mesh System

  • What should I do about a damaged or faulty sensor?
  • How to troubleshoot a Repeater?
  • How to troubleshoot the Hub?
  • Why does the Node not have a Low Battery Alarm Light Pattern?
  • Where should I place my sensors in the concrete for best results?
  • How to Return Hardware to us?
See all 7 articles

Signal System

  • Can I collect measurements when my phone is not connected to WiFi or data?

Milestones

  • How do I set a strength milestone?
  • How do I set a temperature milestone?
  • How many milestones can I set up?
  • How do I edit/delete the milestones for a sensor?
  • How do I enable or disable the email/SMS milestones notifications

BIM

  • How do I upload a BIM model?
  • How do I update the BIM model?
  • How do I link my pours to my BIM model?
  • Which file formats can I use?
  • What do each of the colours mean?
  • How do I choose the name to display?
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