FAQ's

Covid-19 - FAQs for customers

• How can I contact support?
• Who can I contact if I need extra hardware or hardware replacement?
• Will I be able to receive my order and deliveries on time?

Platform

• How do I get a new link to set up my account?
• How do I create a new user on the platform?
• How do concrete strength predictions work?
• My phone is connected to the device but the measurement is not updated. What can I do?
• The app isn't uploading the measurements I've captured, what should I do?
• Why do I need to accept location permissions? (Android)

Mesh System

• What should I do about a damaged or faulty sensor?
• How to troubleshoot a Repeater?
• How to troubleshoot the Hub?
• Why does the Node not have a Low Battery Alarm Light Pattern?
• Where should I place my sensors in the concrete for best results?
• How to Return Hardware to us?

See all 7 articles

Signal System

• Can I collect measurements when my phone is not connected to WiFi or data?

Milestones

• How do I set a strength milestone?
• How do I set a temperature milestone?
• How many milestones can I set up?
• How do I edit/delete the milestones for a sensor?
• How do I enable or disable the email/SMS milestones notifications

BIM

• How do I upload a BIM model?
• How do I update the BIM model?
• How do I link my pours to my BIM model?
• Which file formats can I use?
• What do each of the colours mean?
• How do I choose the name to display?